ABOUT SAM

What is SAM?

SAM is the UK’s leading manufacturer of internal and external MDF mouldings including skirting and architrave, door linings, windowboard, stairs and accessories, kitchen mouldings, picture frames, cladding, fascia and soffit, decorative bargeboard and window components.  For more information please visit the About Us section of our website.

PRODUCTS

What products are manufactured by SAM?

SAM manufacturers internal and external MDF mouldings including skirting and architrave, door linings, windowboard, stairs and accessories, kitchen mouldings, picture frames, cladding, fascia and soffit, decorative bargeboard and window components.

What finishes are offered for SAM products?

SAM products are available primed and unprimed, fully finished or wrapped in paper, PVC or real wood veneer.

What are our product grades?

Our boards come as Moisture Resistant, Standard Grade, Medite Tricoya Extreme and Euroclass B and C.

  • Moisture Resistant MDF – MR:
    Moisture resistant boards should be used wherever the product is likely to come into contact with moisture or high humidity eg: new plasterwork, bathrooms, kitchens etc. These are rated Durability Class D3 and CARB 2 compliant – very low formaldehyde emissions.
  • Standard Grade MDF – ST:
    Standard Grade MDF is produced using superior wood refining technology and specially designed resins. Excellent face properties make it suitable for the thinnest laminates and surface coatings.
  • Medite Tricoya Extreme – MTE:
    MEDITE TRICOYA EXTREME is an engineered fibreboard panel manufactured by MEDITE. This product is manufactured using regular MDF manufacturing press technology, but by using wood chips that have been modified using a proprietary technology called acetylation, it results in the panel having exceptional dimensional stability, thickness swell characteristics, moisture resistance and longevity compared to all species of solid timber.
  • Fire Retardant MDF to Euro Class B:
    FR (Flame Retardant) Euro Class B is an MDF panel developed specifically for use in situations where a Euro Class B flame retardant board is required under building regulations.
  • Fire Retardant MDF to Euro Class C:
    FR (Flame Retardant) Euro Class C is an MDF panel developed specifically for use in situations where a Euro Class C flame retardant board is required under building regulations.

Can you manufacture bespoke profiles?

If a customer requires a bespoke profile, we would ask for a sketch or specification sheet to be sent to us.  We would then ask our Technical Department to design a CAD (Computer Aided Design) drawing to be designed to match your requirements.  Once all drawings have been confirmed by the customer, this CAD drawing is then ready to proceed to our Scheduling Department to be manufactured.

What are your RAL Colour options?

SAM work within the RAL range and can offer any RAL colour for our SAM Trimax product, subject to volume.  Our RAL colours for our SAM Zero product are RAL9003 (UK orders) and RAL9010 (European orders).

Do you supply fully finished material?

Yes.  Our SAM Zero product comes complete with a high quality gloss finish and our application process ensures a consistent finish every time.

Do you supply wood effect products?

Yes.  Our SAM Wrap range of high quality, stable and robust MDF mouldings are wrapped in a choice of real wood veneer, paper or PVC.  Products come in a wide variety of styles, colours and textures.

What if I cannot find the profile I am looking for on your website?

If you are unable to find the product you require on our website then please Contact Us and one of our Customer Service Team members will be more than happy to help.

Do your products come with a warranty?

All SAM products come with a warranty, which varies depending on the product.  For further information on all warranties please contact our Customer Service Team.

Do you manufacturer products for external use?

Yes.  Our SAM Trimax product is an extremely durable fibreboard, which has ultimate durability for outdoor use.  For more information please visit the SAM Trimax page.

Can you make jointing and corner pieces for your SAM Trimax product?

We do not offer jointing pieces but can offer corner trims in 12, 15 and 18mm.

How do you fix SAM Trimax?

For all fixing instructions and guidance please refer to our SAM Trimax Technical Information.

Some SAM Trimax profiles cannot be secret fixed due to the small overlap. How do we fix these?

If there is a small overlap we would recommend visible fixing.

Can you provide sheets cut and unfinished for using on shop fronts?

We offer both core and non-core profiles for our SAM Trimax product.  Our non-core range includes bespoke profiles and specifications.  All requests will be passed to our Technical Department for them to assess and decide if your requirements can be met.

Are there any issues with installing SAM Trimax vertically?

The board designs suitable for vertical boarding are (overlapping) square edged, shiplap and tongue and grooved.  For more information on how to install please refer to our SAM Trimax Technical Information

Do you provide fully finished / primed sheets for adhesion?

We do provide fully finished sheets but not yet for adhesive fixing.

SERVICES

What are your stock items?

  • Stock Primed profiles are Torus, Ogee, Chamfered & Rounded, Pencil Round (both one and two rounds), Hockey Stick, Bullnosed, Dual Purpose, Square Edged and Windowboard.
  • Stock Wrapped (white oak veneer) profiles are Chamfered & Rounded, Torus, Ogee and Door Stops.

For sizes and quantities please contact our Customer Service Team.

Can you deliver direct to site?

Yes, but charges may apply and the site must meet our hauliers requirements.  Please print and complete our Site Delivery form in the Downloads section and return to our Customer Service Team.

Who do I contact about delivery of an order?

If you have a query about a delivery please contact a member of the Logistics Team.

Can I buy direct from SAM?

SAM supply their products through Builders Merchants, Timber Merchants, DIY Stores and other distributors.  For more information on where you can buy SAM products please use our online Distributor List.

Do you supply outside of the UK and Ireland?

SAM can supply products worldwide.  We currently supply to the United Kingdom, Republic of Ireland, The Netherlands, Belgium, Germany and Denmark.

Can you mitre?

Yes we can, as long as the requirements are stated at the time of pricing/ordering.

Can you cross-cut?

Yes we can cross-cut to suit your requirements, whether that is for windowboard, door liners, architraves, etc.

Can you cut out for hinges?

Yes, we offer a hinge and latch recessing service but we would require a sample hinge to measure against.

Do you supply hinges?

No, the customer must supply their own hinges.

What are your full pack sizes?

We offer both mini packs and full packs.  You can view our full pack and mini pack quantities on the SAM Stock page.  We also offer smaller quantities on our manufactured to order and bespoke products.  For more information please contact our Customer Service Team.

How are your products packaged?

If you do not have special requirements for your order we will send your packs wrapped in our own branded SAM plastic.  We also offer a shrink wrapping and spiral wrapping service.  We can also offer a labelling facility.

What if I need extra pieces after receiving an order?

SAM would ask that you thoroughly check your quantity requirements prior to ordering.  If you require extra lengths of a stock item we can offer mini packs for some profiles.  If you require extra lengths on a non-stock item then you will incur extra costs for machining.

Do you accept schedules?

No.  In order to eliminate any mistakes during the order process SAM do not accept schedules.

Do you have CAD drawings available?

SAM have a Technical Department that design CAD drawings for customers.  You can Download a CAD drawing for each of the products listed on this site.  If your requirements are bespoke please Contact Us.

I have a sketch of the profile I require. How do I know what profile this is?

If you have a sketch or drawing of the profile you require, please contact a member of our Customer Service Team who will be happy to help with your enquiry.

Who do I contact with a technical query?

If you have a technical query please contact a member of the Customer Service Team.

Can someone call into our store to speak to us?

SAM is a manufacturing facility and therefore does not have a store.  Please see our Distributors List for information on where you can view or purchase our products.

How do I organise SAM product training?

If your company requires SAM product training please Contact Us and a member of staff will be in touch with you as soon as possible to discuss your requirements.

Do you have a CPD Seminar available?

SAM now offers a CPD Seminar entitled ‘Extremely Durable Fibreboard – Products and Applications’.  For more information, or to book a slot click here.

SAMPLES, LITERATURE & MARKETING

Can I order samples of your products?

Sample requests can be submitted through any of our Distributors or you can complete a Sample Request online.

Do you have any product brochures?

SAM offers brochures for all of our products.  You can find them in the Downloads section of this website.  If you would like a hard copy please Contact Us.

Are your product brochures available as a PDF?

Yes.  You can find them in the Downloads section of this website.  If you would like a hard copy please Contact Us.

Do you have a showroom?

SAM is a manufacturing facility and does not have a showroom.  Please see our Distributors List for information on where you can view or purchase our products.

I need to use the SAM logo for a marketing campaign. How do I get a hi-res copy?

For any images or logos relating to any of our products please contact a member of the SAM Marketing Team who will be happy to deal with your request.

ENVIRONMENT

Are your products environmentally friendly?

SAM leads the way with our commitment to how we manage our environmental impact on society.  All waste MDF is extracted from the factory using cyclo filters and is sorted in silos.  This waste is then burned in our combined heat and power plant to provide heat for the factory, offices and paint drying process as well as generating 40% of our electricity requirements.  The SAM plant is the first of its kind anywhere in the world and has greatly reduced landfill and pollution effects and has therefore led to SAM being awarded the Green Apple Environmental Award in 2003.  We have recently installed solar photovoltaic panels to the roofs of our factory and offices and the energy generated will be used within the factory, which in turn will lower our carbon emissions.

Are your products FSC Certified?

SAM is FSC Certified demonstrating our commitment to source our raw material from environmentally aware suppliers who have pledged to preserve the world’s forests through good forestry practice.

What does FSC Mean?

FSC stands for Forest Stewardship Council. This is an organisation that started in the 1990s to improve how the world’s forests are managed. FSC standards have been developed to protect the forests’ biodiversity and ecological processes.

I am worried about formaldehyde levels. Can you give me more information on formaldehyde in SAM products?

The current formaldehyde emission levels from MDF are far below any limits set by governing bodies, with the emission rate from MDF board being less than 0.3ppm.

Research has shown more formaldehyde to be present in tomatoes, milk and kippers, whilst at the burning end of a cigarette formaldehyde levels can be up to 40ppm, that is 140 times more than with an MDF board.

Our suppliers of MDF carry out production under controlled conditions, which comply with the most stringent requirements for formaldehyde content stated in the European Standard EN 622.  Over the last few years, they have invested millions of pounds to reduce formaldehyde levels to these present very low levels.

ACCOUNT INFORMATION

How do I open an account?

If you would like to open an account with SAM please complete our Trade Credit Application form in the Downloads section and email to customerserviceteam@sammouldings.co.uk.

Who do I contact if I have a query about my account?

If your query is to do with a product enquiry, quote, order or delivery please contact a member of the Customer Service Team.  If your query is about an invoice, your account balance or any other finance related issue please contact the Finance Department.

How do I become a stockist of SAM products?

We would recommend contacting one of our Regional Sales Managers to arrange a visit to discuss your requirements.  If you would like to open an account with SAM please complete our Trade Credit Application form in the Downloads section and email to customerserviceteam@sammouldings.co.uk.

EMPLOYMENT

How do I apply for a job with SAM?

You can view our latest job vacancies on our Working at SAM page.  If you would like to submit an application form please download the form that relates to the job vacancy and email it to HR@sammouldings.co.uk.

Where do I send a job application?

If you would like to submit an application form please download the form that relates to the job vacancy and email it to HR@sammouldings.co.uk.

If you would like further information on SAM or any of our products and services please Contact Us.